Fast delivery across Europe
Information about our terms for consumers (B2C)
The company is registered in Mölndal. The company's postal address is Möbelgatan 5, 431 33 Mölndal. Org.nr 556653-4862
Once you have completed your order, an order confirmation will be sent to your email address. The confirmation contains all details about products, prices, billing and delivery address.
NOTE! If anything is incorrect in the order confirmation, you must contact us immediately by email at [email protected]
⏱️ Delivery time
Normally 1-7 days for items in stock. We dispatch within 24 hours.
NOTE! Orders placed on weekends are dispatched no earlier than the following Monday.
For selected Festool products an estimated dispatch date from Festool may be shown. This refers to the date Festool expects to deliver the item to us (Ernst P AB) — not necessarily the day you receive the goods; packing and shipping to you are added thereafter.
📦 Shipping method
We ship with DHL — and with Posten for deliveries to Norway. Available shipping options are shown at checkout based on your address and the size of the goods.
All prices are stated in SEK. By default, prices are shown including VAT, but you can easily switch to display prices excluding VAT via the VAT selector.
Payments at checkout are processed securely by Stripe. Available methods include card (Visa, Mastercard, American Express), Apple Pay and Klarna, depending on your delivery country — the options offered are shown at checkout. For deliveries to Sweden, the checkout is provided by Svea Bank AB (publ).
Where invoice or part-payment options are offered, they are provided by the payment provider under the terms shown at checkout. A credit check may be performed.
✓ How to cancel your purchase:
⚠️ The right of withdrawal does NOT apply to:
NOTE! Return shipping from abroad is paid by the customer.
Important: Uncollected parcels are charged for return shipping plus a 300 SEK handling fee.
Inspect the goods immediately upon delivery. Complaints must be made to [email protected] within one week.
📦 Important to keep in mind:
We accept no responsibility for indirect damages that may arise as a result of the product.
We respect your privacy and process your personal data in accordance with the GDPR.
📋 We store:
🤝 We share with:
✓ Your rights:
In the event of a dispute, you can turn to the Swedish National Board for Consumer Disputes (ARN).
For EU citizens, the European Commission's online dispute resolution platform.
